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Returns Policy

We understand that buying online is not always easy, and sizes vary depending on the style and the manufacturer. For this reason, we try to make returns and exchanges straightforward. We want you to be delighted with your purchases.

If your items are unsuitable or do not fit properly, please send them back to us within 14 days, and you will receive a no quibble refund provided that:

    The items are unworn, in the condition they were sent, and in the original packaging.

    You paid full price for the items.

We are happy to exchange any reduced price item returned to us in its original condition within 14 days of the customerís receipt of their order. Upon receipt of the return we will either exchange immediately or issue a credit note valid for six months.

If you wish to exchange the item, we will not charge you postage & packaging for the replacement item.

We cannot accept responsibility for lost returns and therefore recommend that the customer uses recorded delivery or an insured carrier.

This does not affect your statutory rights as a consumer.

Please ensure that you complete the Exchange/Returns form and return it to us.

We value your feedback and will do our utmost to offer you small shoes and things you will love.

So, if we got it wrong, please tell us.

And if you are delighted....please tell everyone.

Returns Address:

Small Shoes and Things
20 Great Oaty Gardens


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Small Shoes and Things Ltd, 20 Great Oaty Gardens, Worcester, WR4 0HD.
Company Registration No: 6172796

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